Terms & Conditions

Opening Hours

Our drop off and collection times are as follows:

8.30am – 9.30am

5.30pm – 6.30pm

Deposit and Days Charged

All bookings must be paid in full two weeks before the booking, any added extras such as food may be paid for upon collection. It is preferred if payment is made online via our booking page.

We reserve the right to revise our prices when necessary. All prices quoted will be at the rate prevailing at the time of booking.

Cancellations

Cancellations made less than two weeks in advance to original booking date must be paid in full.

Early Returns

We are unable to give credit for early returns – you will be charged for the full number of days booked.

Late collections

Any additional days (full or part) incurred by yourselves due to late collection will be charged at £30 per day. This is payable at the time of collection.

Health

All dogs boarding or in daycare with us must have up-to-date flea and worm treatments. Please make us aware of any health conditions your dog has before arrival (this information can be added to your account page).

Should your dog need any veterinary care during their stay due to ill health or similar, it will be your responsibility to cover those costs, either with ourselves or the veterinary practise in question.

If you have a female who is due to be in heat around the time of boarding or staying with us in daycare please inform us before hand.

We will seek immediate vetinary advice and care should we suspect or know your dog has ingested any item that could harm them. This cost will be the responsibility of the owner.

Vaccinations

Up-to-date vaccinations are a legal requirement for all dogs staying at Cys Ci Luxury Dog Retreat, whether boarding or in daycare with us.

All dogs must be up to date with their distemper, hepatitis, parvovirus, leptospirosis and kennel cough vaccines to stay in our care.

Dogs must also given their flea and worming treatments prior to their stay.

We will require proof of these up-to-date vaccinations (vet certificate/vaccination card) in order to confirm a booking. We will store the Vaccination information for future reference.

Late or no collection

If dogs are not collected within 7 days of the date on which he/she is due to be collected from Cys Ci Luxury Dog Retreat and no communication is received from the owner, we reserve the right to contact the relevant authorities and/or to re-home the dog/s in question.

Insurance

Cys Ci Luxury Dog Retreat is fully licensed and insured. Your pet will be covered under our insurance during their stay, this however does not include pre-existing conditions.

Belongings

We can provide everything your dog requires for their stay with us, we do suggest that you bring some of your dog’s own toys and bedding to make them feel a bit more at home during their stay. If you do bring some of your dog’s own belongings, only your dog/s will have access to those items and we will do our best to return them in the same condition they arrived, but cannot guarantee this.

Food

We ask that you supply your dog's food for the stay. If you do not we will charge you for any food that Cys Ci has to supply.

Shared Accommodation

Only pets from the same household may share accommodation. Any owner requesting their dogs to share accommodation, do so at their own risk. Any Veterinary fees incurred for treating animals that share accommodation and harm each other will be the responsibility of the owner. We also reserve the right to separate any one, or more, dogs needing medication, treatment and/or special diets during their stay – although we will only do this if we feel it is needed for the safety of the dogs in question. The owner will be responsible for any additional costs incurred.

General

The owner will be liable for any damages caused by your dog.

Any injuries sustained by your dog in the course of a play session with any other dog as authorised by you the owner will not be the responsibility of Cys Ci.